1. Right of Withdrawal
Customers in the European Union generally have the right to withdraw from an online purchase within 14 days of receiving the goods, without giving a reason, subject to applicable legal exceptions.
To exercise this right, please email gear@carstashpro.com within 14 days of receiving your order and include your order number and a clear statement that you wish to withdraw from the purchase.
After notifying us, please return the goods within 14 days. Items should be handled only as necessary to establish their nature, characteristics and functioning. Any reduction in value resulting from handling beyond what is permitted by applicable law may be taken into account where legally allowed.
This policy does not limit any mandatory consumer rights under applicable European or Canadian law.
2. Return Conditions and Address
For a change-of-mind return, customers are responsible for the direct return postage costs where permitted by law, and where this responsibility has been properly disclosed before purchase.
Returned goods should include the original components and packaging where reasonably available. A return will not be refused solely because the original packaging is missing, unless applicable law permits refusal on that basis.
Return Address:
Carstashpro Returns
3170 Ridgeway Dr #15
Mississauga, ON L5L 5R4
Canada
Please contact gear@carstashpro.com before sending a return so that we can provide the relevant return instructions.
3. Faulty, Damaged or Incorrect Items
If an item arrives damaged, faulty or different from what was ordered, please email gear@carstashpro.com with your order number, a brief description of the issue and clear photographs showing the item and the damage or discrepancy.
Where the photographs provide sufficient evidence, we may arrange a refund or replacement without requiring the damaged item to be returned. If further assessment or return is reasonably necessary, we will explain the next steps.
For qualifying cases, we will cover applicable return costs as required by law. Nothing in this section restricts statutory remedies available for faulty, damaged or non-conforming goods.
4. Order Processing and Delivery
Orders are normally processed within 1–3 business days after payment confirmation. Estimated transit time is 5–10 business days after dispatch, excluding the processing period. Delivery times may vary according to destination and carrier conditions.
We use DHL, FedEx and UPS Priority services where applicable. Tracking updates are sent automatically to the email address provided at checkout as information becomes available, including dispatch, carrier facility movements and local delivery progress.
If an order exceeds the expected transit period, please contact us at gear@carstashpro.com. We will investigate the shipment with the carrier and assess an appropriate resolution, which may include a replacement or a full refund depending on the circumstances and applicable law. This does not reduce any statutory delivery rights.
5. Refund Processing
Once a return has been received and assessed, or a refund has otherwise been approved, refunds will generally be issued to the original payment method within 3–5 business days.
For eligible withdrawals under EU consumer law, refunds will be made within the legally required period. We may withhold reimbursement until the goods have been returned or evidence of return has been provided, whichever occurs first, where permitted by law.
Your bank or payment provider may require additional time to display the refunded amount.
6. Payment Methods
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay and other electronic wallet methods where displayed at checkout.
Approved refunds are returned to the original payment method wherever practicable and as required by applicable law.
7. Contact Information
Brand: Carstashpro
Website: www.carstashpro.com
Email: gear@carstashpro.com
Telephone: +1 905 824 4473
Business and Return Address: 3170 Ridgeway Dr #15, Mississauga, ON L5L 5R4, Canada