1. General Terms
These Terms of Service govern purchases made through www.carstashpro.com. By placing an order, you agree to the terms set out below.
All orders are subject to product availability, payment confirmation and acceptance of the order. Product descriptions, prices, available options and applicable charges are displayed on the relevant product pages or at checkout.
2. Orders and Processing
Orders are normally processed within 1–3 business days after payment confirmation, excluding weekends and applicable public holidays.
Please ensure that your delivery address, email address and order details are accurate before completing your purchase. If an order requires clarification, we may contact you using the details provided at checkout.
Order amendments or cancellations should be requested promptly. Once an order has entered dispatch processing, changes may no longer be possible. This does not affect any statutory cancellation or withdrawal rights that apply.
3. Shipping and Delivery
We deliver to eligible European destinations and work with established carriers, including DHL, FedEx and UPS Priority services, where applicable.
- Order processing: 1–3 business days.
- Estimated shipping time: 5–10 business days after dispatch.
- Tracking notifications: Tracking emails are sent to the email address provided at checkout when dispatch information, carrier tracking updates and relevant delivery milestones become available.
Delivery estimates are provided for planning purposes and are distinct from order processing time. Actual delivery may vary according to destination, carrier operations and circumstances affecting the delivery route.
If an order exceeds the stated shipping estimate, please contact us at gear@carstashpro.com. We will investigate the shipment with the relevant carrier and assess the appropriate resolution, which may include a replacement shipment or a full refund, depending on the circumstances.
If goods are not delivered within the applicable agreed period or statutory deadline, consumers may exercise any delivery and cancellation rights available under applicable law.
Responsibility for delivery: The risk of loss or damage remains with us until the goods come into the physical possession of the consumer or a third party designated by the consumer who is not the carrier, except where the consumer independently appoints a carrier not offered by us, to the extent permitted by applicable law.
4. Prices and Payment
Prices, applicable delivery charges and other payable amounts are displayed before an order is completed. Any applicable taxes and additional charges will be disclosed as required by law.
Payments are processed by Stripe. Orders may be subject to payment authorisation and verification before processing begins.
If a pricing or listing error is identified before an order is accepted, we will contact the customer to explain the issue and discuss the available options. No term in this section removes any rights arising under applicable law.
5. Right of Withdrawal — 14 Days
Where the statutory right of withdrawal applies to a consumer purchase in the European Union, you may withdraw from the contract within 14 days of receiving the goods, without giving a reason, subject to applicable statutory exceptions.
To exercise this right, email gear@carstashpro.com with your order number and a clear statement that you wish to withdraw from the purchase. You may also use any applicable statutory withdrawal form.
After notifying us of your decision:
- You must send the goods back within 14 days of notifying us of your withdrawal.
- Unless the goods are faulty or another legal rule applies, you are responsible for the direct cost of returning the goods where this was disclosed before purchase.
- You may handle the goods as reasonably necessary to establish their nature, characteristics and functioning. Any liability for diminished value is limited to the extent permitted by applicable law.
- We will reimburse payments received, including the cost of our least expensive standard delivery option where required by law, within 14 days of being informed of your withdrawal. We may withhold reimbursement until the goods are returned or evidence of return is provided, whichever occurs first.
Refunds will normally be made using the original payment method unless another arrangement is agreed with you and permitted by law.
The statutory right of withdrawal does not apply to purchases falling within a lawful exemption.
6. Damaged, Faulty or Incorrect Items
If an item arrives damaged, is faulty or differs materially from the order, please contact gear@carstashpro.com and provide:
- Your order number.
- A brief description of the issue.
- Clear photographs showing the item and the reported damage or discrepancy, where reasonably available.
We will review the information and determine an appropriate resolution. Where the issue can be assessed from the photographs provided, we may arrange a refund or replacement without requiring the damaged item to be returned.
If further inspection or information is reasonably necessary, we will explain the next steps. Any return, collection, replacement or refund relating to faulty or non-conforming goods will be handled in accordance with applicable law.
For consumers covered by EU legislation, statutory remedies for non-conforming goods remain available, including repair or replacement where applicable and, in qualifying circumstances, a price reduction or refund. The minimum legal guarantee is generally two years, subject to applicable national rules and lawful exceptions.
7. Refund Processing
Approved refunds are normally initiated within 3–5 business days after the returned goods have been received and assessed, where a return is required.
For withdrawals, refunds are subject to the statutory deadline set out in Section 5. For damaged, faulty, missing or incorrect items, the applicable remedy and processing arrangements will be communicated following review of the case.
The time taken for funds to appear in your account may depend on the payment method and the relevant financial institution.
8. Customer Responsibilities
Customers are responsible for providing accurate order and contact information and for reviewing product descriptions, dimensions and available options before purchasing.
Please contact us promptly if you identify an issue with your order. Any request will be assessed according to the circumstances and applicable legal requirements.
Nothing in these terms excludes rights or remedies that cannot lawfully be excluded or restricted.
9. Limitation of Liability
To the extent permitted by applicable law, we are not responsible for losses arising solely from circumstances beyond our reasonable control, including carrier disruptions, severe weather or events affecting delivery operations.
This provision does not remove responsibility for obligations that remain ours under the purchase contract, nor does it exclude liability where such exclusion is prohibited by law.
10. Governing Law
These terms are governed by the laws applicable to the business and the relevant transaction. Where mandatory consumer protection laws apply in the country where a consumer resides, those laws continue to apply and are not displaced by this section.
Nothing in these terms limits a consumer’s right to bring a claim before a court with jurisdiction under applicable law.
11. Changes to These Terms
We may update these terms when our business practices or applicable legal requirements change. The version published at the time of purchase will generally govern that order, subject to mandatory legal requirements.
12. Contact Information
For questions about orders, delivery, returns or refunds, please contact us:
Business Name: Carstashpro
Website: www.carstashpro.com
Email: gear@carstashpro.com
Telephone: +1 905 824 4473
Business Address:
3170 Ridgeway Dr #15
Mississauga, ON L5L 5R4
Canada
Returns and Warehouse Address:
3170 Ridgeway Dr #15
Mississauga, ON L5L 5R4
Canada
Please include your order number in order-related enquiries to help us review your request.