1. Order Processing
Orders are normally processed within 1–3 business days after payment confirmation, excluding weekends and applicable public holidays.
Once an order has been prepared for dispatch, the shipment will be handed over to the relevant carrier. You will receive a dispatch notification by email when the relevant tracking information becomes available.
2. Shipping Destinations and Delivery Time
We deliver to eligible destinations across Europe.
The estimated shipping time is 5–10 business days after dispatch, in addition to the order processing period.
Actual delivery times may vary depending on the destination, carrier operations, local delivery arrangements, public holidays and circumstances affecting the delivery route.
Any delivery period expressly agreed at checkout will apply to the relevant order, subject to applicable law.
3. Shipping Carriers
We work with established carriers, including DHL, FedEx and UPS Priority services, where applicable to the destination and shipment.
The carrier used for an order may depend on the delivery address, service availability and shipment arrangements.
4. Shipment Tracking
Tracking notifications are sent to the email address provided at checkout as relevant shipment updates become available.
Notifications may include:
- Dispatch confirmation.
- Arrival at carrier facilities.
- Transit progress.
- Local delivery updates.
- Other tracking milestones reported by the carrier.
Please check your inbox and spam folder if you cannot find a tracking email. If tracking information is unavailable or has not changed for an extended period, please contact us with your order number.
5. Delayed or Missing Shipments
If your order has not arrived within the estimated shipping period, please email gear@carstashpro.com and provide your order number.
We will investigate the shipment with the relevant carrier and assess the appropriate resolution based on the circumstances. This may include a replacement shipment or a full refund.
If an order has not been delivered within the applicable agreed delivery period or statutory deadline, you may exercise the cancellation and other remedies available under applicable law.
The estimated shipping time does not remove any statutory rights relating to delayed or non-delivery.
6. Delivery Address
Please check that your delivery address, postcode, email address and telephone number are accurate before completing your order.
If you need to amend your address, contact us as soon as possible. Address changes may not be possible once a shipment has entered the carrier’s delivery network.
Where delivery is delayed because incorrect or incomplete details were supplied, we will review the circumstances and available options with the relevant carrier. This does not exclude any rights or obligations imposed by applicable law.
7. Shipping Risk and Delivery
Responsibility for loss or damage remains with us until the goods are physically received by you or by a third party designated by you, other than the carrier, except where you independently appoint a carrier not offered by us, to the extent permitted by applicable law.
Nothing in this policy limits any mandatory rights relating to delivery, damaged goods or non-delivery.
8. Dispatch Address
Orders are dispatched from the following address:
3170 Ridgeway Dr #15
Mississauga, ON L5L 5R4
Canada
9. Contact Information
For shipping questions, tracking enquiries or delivery assistance, please contact us:
Business Name: Carstashpro
Website: www.carstashpro.com
Email: gear@carstashpro.com
Telephone: +1 905 824 4473
Business Address:
3170 Ridgeway Dr #15
Mississauga, ON L5L 5R4
Canada
Thank you for shopping with Carstashpro.