Welcome to our FAQ page. Here you will find information about ordering, payment, delivery, returns and refunds for purchases made through www.carstashpro.com.
1. What Payment Methods Do You Accept?
We accept the following payment methods, subject to availability at checkout:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Other supported digital wallet payment options displayed at checkout
Available payment methods may vary according to your location, device and payment provider. The final options available for your order will be displayed during checkout.
2. How Long Does Order Processing Take?
Orders are normally processed within 1–3 business days after payment confirmation, excluding weekends and applicable public holidays.
Please ensure that your delivery address and contact details are accurate when placing your order.
3. How Long Does Delivery Take?
We deliver to eligible European destinations and work with carriers including DHL, FedEx and UPS Priority services, where applicable.
Estimated shipping time is 5–10 business days after dispatch, in addition to the order processing period.
Actual delivery times may vary depending on the destination, carrier operations and local delivery arrangements.
4. Will I Receive Tracking Information?
Yes. Tracking notifications are sent to the email address provided at checkout as relevant shipment updates become available.
These notifications may include dispatch confirmation, arrival at carrier facilities, local delivery progress and other available tracking milestones.
Please check your inbox and spam folder if you cannot locate a tracking email.
5. What Should I Do If My Order Is Delayed?
If your order has not arrived within the estimated shipping period, please contact us at gear@carstashpro.com with your order number.
We will investigate the shipment with the relevant carrier and assess the appropriate resolution according to the circumstances. This may include a replacement shipment or a full refund.
If the applicable agreed delivery period or statutory deadline has passed, your legal rights regarding delayed or non-delivery remain unaffected.
6. Can I Return an Item If I Change My Mind?
Where the statutory right of withdrawal applies to your purchase in the European Union, you generally have 14 days from the day you receive the goods to withdraw from the purchase without giving a reason, subject to applicable legal exceptions.
To request a withdrawal, email gear@carstashpro.com with your order number and a clear statement that you wish to return the item.
After notifying us, you generally have a further 14 days to send the goods back. Unless the item is faulty or another legal rule applies, you may be responsible for the direct return postage costs where this was disclosed before purchase.
Please refer to our Returns and Refund Policy for the full procedure.
7. What If My Item Arrives Damaged or Faulty?
Please email gear@carstashpro.com after receiving the item and include:
- Your order number.
- A brief description of the issue.
- Clear photographs showing the damage or fault, where reasonably available.
We will review the information and advise you of the next steps. Where the issue can be assessed from the photographs, we may arrange a refund or replacement without requiring the damaged item to be returned.
Any statutory remedies available for faulty or non-conforming goods remain unaffected.
8. How Long Do Refunds Take?
For approved returns requiring the goods to be sent back, refunds are normally initiated within 3–5 business days after receipt and assessment, subject to applicable statutory deadlines.
For withdrawals, refunds will be handled within the period required by applicable law. Where permitted, reimbursement may be withheld until the goods have been returned or evidence of return has been provided.
The time required for funds to appear in your account may vary depending on your payment method and financial institution.
9. Can I Change or Cancel My Order?
Please contact us as soon as possible if you need to change or cancel an order.
Changes may not be possible once an order has entered dispatch processing. However, this does not affect any statutory withdrawal or cancellation rights that apply to your purchase.
10. What Should I Do If I Entered the Wrong Delivery Address?
Please email gear@carstashpro.com promptly and include your order number and the correct address.
We will review whether the address can be amended before dispatch. Once the parcel has entered the carrier’s delivery network, changes may be subject to the carrier’s available procedures.
11. How Can I Contact Customer Service?
For questions about products, orders, delivery, returns or refunds, please contact us using the details below.
Business Name: Carstashpro
Website: www.carstashpro.com
Email: gear@carstashpro.com
Telephone: +1 905 824 4473
Business Address:
3170 Ridgeway Dr #15
Mississauga, ON L5L 5R4
Canada
Returns and Warehouse Address:
3170 Ridgeway Dr #15
Mississauga, ON L5L 5R4
Canada
Please include your order number in order-related enquiries so that we can review your request more efficiently.
Thank you for visiting Carstashpro. We appreciate your interest in our car organisation products.